Multi-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
| PRODUCT NAME | SW SCORE(OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
Help Scout
|
98 | 4.5 |
Freshdesk
|
96 | 4.5 |
Zoho Desk
|
95 | 4.5 |
Front
|
94 | 4.7 |
SysAid
|
94 | 4.5 |
LiveAgent
|
94 | 4.7 |
Jitbit Helpdesk
|
93 | 4.4 |
TeamSupport
|
93 | 4.4 |
Gorgias
|
92 | 4.7 |
osTicket
|
92 | 4.4 |
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