Customer Thermometer

About Customer Thermometer

Customer Thermometer is an interactive customer satisfaction survey app trusted by 10,000+ teams situated in different parts of the globe. Exclusive email-based survey management tools available within helps with an 80% increase in response rate and a significant reduction in customer-specific churn rate at the same time. Companies like Hindustan Uniliver, Total, Adobe, BBC worldwide, Loreal and NHS use Customer Thermometer to get their business management tasks streamlined across multiple platforms on the go. A 2-minute survey module is made available by the application, which can be used to streamline different survey types like net promoter score surveys, connectwise satisfaction surveys, Salesforce satisfaction surveys, Outlook signature surveys, Zendesk satisfaction surveys, Slack integration surveys, Gmail signature surveys, guest satisfaction surveys, table surveys and more. Further, data stored within the Customer Thermometer application is absolutely secure, protected under GDPR requirements. Thus eliminating out unnecessary security leaks and data thefts.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $29.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

78%
Momentum

63%
Popularity

82%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

Customer Thermometer Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Phone Survey

It enables you to run your survey over telephones

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Customer Thermometer Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Runner $29.00 $29.00 per month

50 responses per month

A perfect starter plan for small businesses or departments

Features

Unused responses roll over each month
Full reporting functionality
Unlimited users for account access.
Pay only for what you use; no per-agent pricing.
Response & comment email alerts.
Upgrade, downgrade or cancel your account at any time.
Awesome Ministry of Magic support

Additional features included with advanced plans (200+ responses):

Embedded Thermometers via 3rd party applications.
Outlook / Gmail email footer Thermometers.
NPS reporting
Personalized Ribbon reporting

Jumper $49.00 $49.00 per month

200 responses per month

A great choice for small/medium businesses or departments with more features.

Features

Unused responses roll over each month
Full reporting functionality
Unlimited users for account access.
Pay only for what you use; no per-agent pricing.
Response & comment email alerts.
Upgrade, downgrade or cancel your account at any time.
Awesome Ministry of Magic support
Includes features of Advanced plans (200+ responses)

Flyer $99.00 $99.00 per month

500 responses per month

Medium sized company or team looking to get started this is the plan for you.

Features

Unused responses roll over each month
Full reporting functionality
Unlimited users for account access.
Pay only for what you use; no per-agent pricing.
Response & comment email alerts.
Upgrade, downgrade or cancel your account at any time.
Awesome Ministry of Magic support
Includes features of Advanced plans (200+ responses)

Mach 1 $159.00 $159.00 per month

1000 responses per month

The perfect plan for medium sized company or team to take customer feedbacks to the next level.

Features

Unused responses roll over each month
Full reporting functionality
Unlimited users for account access.
Pay only for what you use; no per-agent pricing.
Response & comment email alerts.
Upgrade, downgrade or cancel your account at any time.
Awesome Ministry of Magic support
Includes features of Advanced plans (200+ responses)

Match 2 $259.00 $259.00 per month

5000 responses per month

Match plans are for teams and businesses who deal in higher volumes of email.

Features

Unused responses roll over each month
Full reporting functionality
Unlimited users for account access.
Pay only for what you use; no per-agent pricing.
Response & comment email alerts.
Upgrade, downgrade or cancel your account at any time.
Awesome Ministry of Magic support
Includes features of Advanced plans (200+ responses)

Match 3 $400.00 $400.00 per month

10000 responses per month

Match plans are for teams and businesses who deal in higher volumes of email.

Features

Unused responses roll over each month
Full reporting functionality
Unlimited users for account access.
Pay only for what you use; no per-agent pricing.
Response & comment email alerts.
Upgrade, downgrade or cancel your account at any time.
Awesome Ministry of Magic support
Includes features of Advanced plans (200+ responses)

Match 4 $700.00 $700.00 per month

20000 responses per month

Match plans are for teams and businesses who deal in higher volumes of email.

Features

Unused responses roll over each month
Full reporting functionality
Unlimited users for account access.
Pay only for what you use; no per-agent pricing.
Response & comment email alerts.
Upgrade, downgrade or cancel your account at any time.
Awesome Ministry of Magic support
Includes features of Advanced plans (200+ responses)

Enterprise Custom

The software offer Large pricing plans, multiple accounts, bespoke reporting and flexible invoicing terms are available on basis of request.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 18/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Customer Thermometer Pricing.