DevRev

About DevRev

DevRev is a platform that helps SaaS and technology companies match the fast pace of front-office customer relationships. It brings together end-users, support engineers, product managers, and developers to create a company-wide culture of product and customer-centricity. DevRev's unique approach to collaboration, search, GenAI, and analytics enables SaaS companies to ship faster, prioritize, and continuously develop their products. It can coexist with or replace existing tools, streamlining collaboration and converging teams. DevRev was founded in 2020 and raised over $85 million in seed funding from investors such as Khosla Ventures and Mayfield. It is led by co-founders Dheeraj Pandey and Manoj Agarwal and is headquartered in Palo Alto with offices in seven global locations.

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Pricing

Free Trial Not Available
Starts at $9.99. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

60%
Momentum

67%
Popularity

88%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

DevRev Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

DevRev Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

Starter $9.99 $9.99 per user / month

For small teams, up to 15 users, building and supporting customers while navigating through PMF.

$9.99 / MAU platform license

$9.99 / MAU support license

Features

Unlimited viewers at no extra charge
Converge Issue and Ticket Management
Map your product features with Parts and Trails
Customize your data and insights with Vistas
Manage customers and users
Live chat and deflection via PLuG widget
Unify Omni Channel Support through the Customer Inbox
Automate workflows with Marketplace integrations
Sync data across apps with Airdrop
Increase productivity with AI assisted processes
Consumption Services
- User and Customer Management: (Per User) - $0.20
- Per monthly active conversation (Anonymous User) - $0.01
- Per monthly active conversation (Verified User) - $0.45
- Additional File storage (per extra GB) - $2.00
- Additional Base storage (per extra GB) - $25.00
Optional Add-on
- Authorization roles and profiles (per MAU) - $10.00

Pro $24.99 $24.99 per user / month

$24.99 / MAU platform license

$34.99 / MAU support license

Features

All features from Starter Plus,
Authorization roles and groups
SSO, SCIM, Active Directory Sync
Scheduled 2-Way Jira Sync
Advanced Customization*
Increased Data Storage and Retention*
24/5 Customer Support
Consumption Services
- User and Customer Management: (Per User) - $0.20
- Per monthly active conversation (Anonymous User) - $0.01
- Per monthly active conversation (Verified User) - $0.45
- Additional File storage (per extra GB) - $2.00
- Additional Base storage (per extra GB) - $25.00

Ultimate Custom

For advanced, complex orgs. All the power to meet your regulatory and organizational requirements.

Features

All features from Pro plus,
Audit logging
Increased Storage and Retention
SLA driven support response times
Advanced object, subtype, and attribute customization
Multi-region High Availability
Live Read Replica Sandboxes

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Disclaimer: The pricing details were last updated on 30/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about DevRev Pricing.