Paillor Features, Reviews & Pricing (July 2024)

About Paillor

Paillor transforms workplace productivity with a powerful suite of tools designed to streamline operations and enhance team performance. Its help desk software, coupled with no-code workflows and custom automation, empowers teams to manage tickets, access information, and automate processes seamlessly. The platform integrates apps, docs, and wikis in real time, ensuring instant bot support and connectivity to help desks and knowledge repositories. Paillor's APIs and webhooks offer adaptive plug-and-play capabilities, while its centralized, granular access control ensures complete visibility into user access across federated and unfederated apps. Supporting over 100 languages, Paillor eliminates knowledge silos and manual tasks, allowing IT and other teams to focus on strategic initiatives. The advanced AI technology behind Paillor automates complex tasks, providing a cohesive environment for conversations, tickets, employee data, and SaaS apps. Elevate their team's efficiency and productivity by integrating all their tools with Paillor’s comprehensive platform.

Pricing

Free Trial Available
Starts at $16.00. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

83%
Reviews

65%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Paillor Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

83%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Paillor Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Essential Free

Features

Shared inbox
Voice & video call
‎Assign & snooze conversations
Ticketing system
‎Public help centre
Unlimited collaborations
Limited with 10 articles
Multiple team inboxes
Limited with 3 teams
Microsoft Teams Integration
‎Slack Integration

Premium $16.00 $16.00 per month

$16 per seat per month

Features

Includes features of Essential plan, plus
Google Chrome Integration
‎Paillor AI Co-pilot
Paillor AI Compose
Paillor AI Summarize
Chatbot and automation
Team office hours & reply time
Automated Actions
Ticketing Systems Integrations: Jira Service Desk, ServiceNow, Zendesk, Freshdesk, Zoho Desk, HappyFox
Dedicated account manager

Enterprise Custom

Features

Includes features of Essential plan, plus
AI Automation
Policies & Tragger
Dedicated account manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/07/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Paillor Pricing.